Service excellence

delivered consistently

“

One of the hidden gems of 2022. If you are in the service industry, this Amazon #1 bestseller is a must-read.

★★★★★ 5/5

Buy the Amazon #1 Bestseller Now:

“Lasting Impressions – The Framework for Consistent Service Excellence” by Maya Mattar. Innovative technologies, personal experiences or stories, world circumstances, customer’s needs… all might vary according to different industries and over time. However, especially now more than ever, as we step into a new era, creating the best possible service experience for every customer we interact with, is becoming a bigger challenge. Reaching a state of excellence, should always remain the foundation and the reason behind what every service provider do day in and day out. If you are in the service industry, or at the service of others in any capacity, whether you are an individual or an organisation, and you aspire to deliver and sustain service excellence, then this book is for you. All that Maya has learned through her academic journey and professional career in the service industry, is distilled in this book, including frameworks, tools, techniques, case studies and real life examples.

Genre

Business

ISBN

978-1-7612402-8-7

Publisher

Climbing the Charts

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Understand the psychology behind service delivery to change your service mindset and behaviour

Serve yourself first so you can serve others better

Learn tools and techniques to upskill your service delivery

Reach a consistent quality level in your service delivery

Adopt a new service framework that will contribute to reaching higher standards

Embed service standards into your organisation's DNA

Lasting Impressions is now available worldwide at all leading platforms in print and ebook format.

Get the Amazon #1 Bestseller now!

★★★★★ 5/5

Buy Now:

“

In this beautiful book, Lasting Impressions, Maya Mattar proves she is a master of her craft with a bold vision for world-class service spirit and standards.

Maya elegantly blends recent changes in the service world with the proven psychology behind customer experience. In a voice that comes straight from her heart, Maya shares insightful stories from her own life and many relevant examples. If you are looking for a brand new way to uplift and upgrade your service, here it is. This book will change your views, and your actions, in the service industry forever.

Ron Kaufman

New York Times bestselling author of "Uplifting Service"

“

I had the privilege to meet Maya as she embarked on her journey and career in service and training.

Her unrelenting passion and drive for service excellence has always been a guiding light and at the heart of everything she does. Maya has a deep understanding of the link between service experience and business outcomes. She is able to translate this with clarity, whilst creating an encouraging and nurturing learning environment in her training delivery. Maya's genuine and authentic spirit for service inspires and ignites others.

Catherine Baird

SVP, Cabin Crew Training, Emirates Airline

about

The Author

Maya Mattar is a people development professional based in Dubai, UAE.

She is highly passionate about helping individuals and organisations in the service industry serve themselves first so they can serve others better.
Being at the service of others is a privilege, and she considers herself fortunate to have had the opportunity to touch the professional and personal lives of more than 10,000 people, over the last 20 years of her international presence in the Middle East, the Gulf, and Southeast Asia.

Her life purpose and mission is to help individuals and teams in the service industry “change their doing by changing their viewing” through a broad variety of development interventions.