Changing the doing

by changing the viewing

Get started by entering your details below to get my FREE checklist 10 Essential Tips to Create Great First Impressions

hi,

I'm Maya.

French–Lebanese born and raised, I am a first-class People Development Professional, now based in Dubai. I hold a Master’s degree in Coaching Psychology from the University of East London.

My supreme expertise, professionalism, and passion towards my work are only a few of the traits that have made me touch the professional and personal lives of more than 10,000 people. I have trained, coached, mentored, and assessed both individuals and organizations over the last 20 years of my international presence in the Middle East, the Gulf, and Southeast Asia.

During the 20 years of my career, I was part of the award-winning Emirates Airline service training team and have led the core opening teams responsible in setting up and opening different businesses in the leisure and entertainment sector for worldwide franchises and local organizations.

I continue to strive in my life mission to help individuals and teams–changing their doing by changing their viewing–through a broad variety of development interventions such as facilitating training programs, coaching psychology, keynote speeches, or assessment and development centers.

Top Brands that trust Me

“

I had the privilege to meet Maya as she embarked on her journey and career in service and training.

Her unrelenting passion and drive for service excellence has always been a guiding light and at the heart of everything she does. Maya has a deep understanding of the link between service experience and business outcomes. She is able to translate this with clarity, whilst creating an encouraging and nurturing learning environment in her training delivery. Maya's genuine and authentic spirit for service inspires and ignites others.

Catherine Baird

SVP, Cabin Crew Training
Emirates Airline

Exceed your customers' expectations

The customer experience interaction is made up of three parts: the customer journey, the brand touchpoints, and the environment that the customer experiences. I help organizations by designing, implementing, and evaluating a customer experience that embodies excellence.

Learn With Maya

Growth solutions

From psychometric tests and group exercises to help an organization take critical decisions, tailored programs using experiential and innovative learning, to mystery shopping services that give you invaluable insight into reality explaining how and why things are happening – I offer the tools you need to tackle the organizational challenges of today.

Impactful, influential, and interactive to pump up motivation and introduce change

One size fits one: development solutions using experiential and innovative learning

“

In Her beautiful book, Lasting Impressions, Maya Mattar proves she is a master of her craft with a bold vision for world-class service spirit and standards.

Maya elegantly blends recent changes in the service world with the proven psychology behind customer experience. In a voice that comes straight from her heart, Maya shares insightful stories from her own life and many relevant examples. If you are looking for a brand new way to uplift and upgrade your service, here it is. This book will change your views, and your actions, in the service industry forever.

Ron Kaufman

New York Times bestselling author of "Uplifting Service"

“

Maya held a fantastic virtual workshop around Diversity, Inclusion, and Belonging for us with participants from various origins and cultures.

Not only her powerful presence and positive energy made this session a success. She also managed to keep the participants engaged throughout the workshop with her great professionalism, knowledge, and experience. Maya created dynamic and interactive atmosphere and valuable learnings for us all.

Romina Daghighi

Content Project Manager at LinkedIn

Work

With Me

A Positive Coaching Psychology Approach

Scientifically rooted to help you increase wellbeing, enhance and apply strength, and improve performance

One-On-One Coaching

Personalised help for individuals to unlock your potential and maximize your performance

Organizational Coaching

Help for employees and organisations to build resiliency, effectiveness, and overcome performance roadblocks, not only as individuals but as a team

join my exclusive

community

Get started by entering your details below to get my FREE checklist 10 Essential Tips to Create Great First Impressions

Changing the doing

by changing the viewing

hi,